The city hall for Boston has just introduced "Citizens Connect," an iPhone application for taking complaints and requests to fill potholes, remove graffiti, etc. Send an image of the problem (the app embeds GPS coordinates in the image), and keep checking the interactive map over time to see your red dot of a problem become a green dot of a problem solved. Nice overview radio piece.
Great way to address the key bottlenecks of the activity. Typically either one can't get through to the person who can deal with the problem, and/or it's impossible to detail specifically where the problem is or to explain concretely exactly how bad it is.
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